We currently offer shipping across India. We aim to reach every corner of the country so you can enjoy our products no matter where you are located.
Howlong does shipping take?
Standard shipping typically takes 3-7 business days, depending on your location. However, delivery times may vary for remote areas or during high-demand periods.
How much does shipping cost?
Shipping is free on all orders above ₹2,000. For orders below ₹2,000, a standard shipping fee will be applied at checkout.
Will my package be discreet?
Absolutely! We understand the need for privacy. Your order will be delivered in plain, unmarked packaging with no indication of the product inside.
Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email or SMS, which you can use to monitor your delivery.
What if I’m not home during delivery?
Our delivery partners will attempt delivery twice. If you’re unavailable both times, the package will be held at a nearby location or returned to us, and we will contact you to arrange a redelivery.
Do you offer express shipping?
Yes, we offer an express shipping option for those who need their order faster. Express deliveries typically take 1-3 business days. Additional charges may apply.
What happens if my package is delayed?
While we strive for timely deliveries, occasional delays due to unforeseen circumstances (e.g., weather, transportation issues) may occur. If your package is delayed beyond the estimated delivery window, please reach out to our customer support at customercare@blisshh.in.
Can I change my shipping address afterplacing an order?
You can change your shipping address within 24 hours of placing your order by contacting our customer support team. After that time, we may not be able to modify the address if the order is already in process.
What should I do if I receive a damaged orincorrect item?
In the unlikely event you receive a damaged or incorrect item, please contact us at customercare@blisshh.in within 48 hours of delivery. We’ll guide you through the process of returning the product and sending a replacement or issuing a refund.
Do you ship internationally?
At the moment, we only ship within India. Stay tuned for updates as we work to expand our shipping options in the future.
Return Policy FAQs
CanI return a product if I change my mind?
No, due to the intimate nature of the products we sell, we strictly do not accept returns for any reason, including change of mind. Once a product has been shipped, it is non-returnable.
What if the product is damaged or defectivewhen I receive it?
If your product is damaged or defective upon delivery, please contact us at customercare@blisshh.in within 48 hours of receiving your order. We will arrange for a replacement or refund.
Why can’t I return the product?
For hygiene and safety reasons, intimate products such as massagers cannot be returned once opened or used. This ensures that all customers receive products that are brand new and unused.
Can I exchange a product instead of returning it?
Exchanges are only offered for defective, damaged, or incorrect items. Contact us within 48 hours of receiving the product at customercare@blisshh.in to initiate an exchange.
How will I know if my product qualifies for a return or replacement?
Only products that are damaged, defective, or incorrect upon delivery qualify for a return or replacement. Please reach out to our support team with details of the issue and they will guide you through the next steps.
Are there any exceptions to the no-return policy?
Unfortunately, due to the intimate nature of our products, we do not make exceptions to our no-return policy. We recommend carefully reviewing product details before making a purchase
Refund Policy FAQs
Can I get a refund if I am not satisfiedwith the product?
We do not offer refunds for dissatisfaction with the product due to the intimate nature of the items we sell. However, if the product is damaged, defective, or incorrect upon arrival, you are eligible for a refund or replacement.
How do I request a refund for a damaged or defective product?
If you receive a damaged or defective item, please contact us at customercare@blisshh.in within 48 hours of receiving your order. Provide your order number, a description of the issue, and images of the damaged or defective product. We will guide you through the process.
How long does it take to process a refund?
Once your return (if required) has been received and approved, the refund will be processed within 7-10 business days. The refund will be issued via the original payment method used during the purchase.
What if I haven’t received my refund yet?
If you haven’t received your refund after 10 business days, first check with your bank or credit card company as processing times can vary. If the issue persists, please contact us at customercare@blisshh.in.
Will the shipping cost be refunded?
If you received a damaged, defective, or incorrect product, we will refund the full cost of the item, including the shipping fee. However, if a return is processed for other reasons (approved by exception), the shipping fee is non-refundable.
Can I cancel my order and get a refund?
Yes, you can cancel your order within 24 hours of placing it by contacting us at customercare@blisshh.in. After this period, cancellations may not be possible if the order has already been processed.
